Information Systems Assistant at American Embassy in Dar es
salaam
Closing date of the
position: September 25, 2014
ALL ORDINARILY RESIDENT (OR)
APPLICANTS MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE
FOR CONSIDERATION.
The US Embassy is seeking an
individual for the position of Information Systems Assistant in Information
Program Center.
BASIC FUNCTION OF POSITION
Working under the supervision of the
Senior FSN Systems Manager, performs all tasks related to maintaining post’s
intranet Microsoft Share point page by updating information, creating online
forms and redesigning the structure. Performs all tasks associated with the
maintenance and administration of post’s Overseas Dedicated Internet (ODI)
networks. Provides introductory training to entire mission population on
various software applications and the use of the Open Net and DoS Intranet, as
required. Develops Training materials when necessary. Performs all task related
to installing/terminating network cable, fiber cable and deployment of
computers.
MAJOR DUTIES AND
RESPONSIBILITIES:40%
The ISA will serve as the first point
of contact for all Intranet web site-related issues. Under the supervision of
the Senior FSN Computer Management Specialist, he or she will maintain and
continually develop an exciting, informative embassy web site while meeting
Department standards for an Intranet site. This web site will be useful to USG
employees from other missions looking for information on Dar es Salaam as well
as containing helpful tools and information for the embassy staff. The ISA will
post and update current embassy notices, procedures, and helpful forms such as
work requests, vehicle requests, after-hours access requests and visitor access
requests, and visitor access request, in addition to designing web forms when
needed. The ISA will be responsible for ensuring the web site is compliant per Title
V, Section 508 of the Rehabilitation Act Amendments of 1973, and will run tools
every month to ensure all the links are up to date.
25%
As demand requires, becomes the
primary instructor and point of contact for all IRM instructional training
classes offered by the embassy, and performs the duties of lead classroom
instructor. In this endeavor, the ISA will be expected to become proficient in
Microsoft Office applications. The ISA will research and develop a training
curriculum and schedule for the embassy. Instruction received by embassy staff
taking these classes will expand their knowledge of and use of the various
topics being taught by the ISA.
25%
Under the supervision of Senior
Systems Manager, The ISA will serve as the first point of contact for Post’s
Overseas Dedicated Internet LAN (ODI) which is extended to the EMR, DCR and
ACC. ISA will be responsible for updating, troubleshooting, antivirus update
and firewall settings on all the clients (including desktops and Laptops)_on
Post’s ODI LAN including the Internet connection itself by contacting the ISP.
Occasionally the ISA will need to produce graphs or other statistics to verify
the ISP is providing the bandwidth for which Post is paying. The ISA will be
responsible of all clients on Post’s ODI LAN and maintain the inventory of the
same, He or She will also be responsible to provide customer support to all the
Post’s Overseas Dedicated Internet LAN (ODI) users.
10%
The ISA will work with other
Information System Center (ISC) staff, post’s telephone and radio technician
and other LES in all areas required to support the unclassified LAN network at
post. This will include running Cat 5/6 or fiber cable and terminating cables
to provide connectivity, plus the installation and maintenance of workstations.
As directed by the Senior FSN Computer Management Specialist, the ISA will
assist in installing or relocating telephone and computer drops in the Embassy
offices and residences to include wiring residences with ADSL lines for
internet connectivity.
QUALIFICATIONS REQUIRED
All applicants must address each
selection criterion detailed below with specific and comprehensive information
supporting each item.
Education: Completion of Secondary School (Form IV) and two years of
technical training with emphasis on data processing required.
Prior Work Experience: 1-2 years in technical or administrative positions with
emphasis on LAN operations, administration and web mastering.
Language Proficiency: Level III (good working knowledge) in English and Kiswahili
(speaking, writing and reading) is required.
Knowledge: Knowledge of computer hardware, software, networking, and
website design and administration. Applicant must learn Department of State
rules and procedures regarding networks and software. Must learn basic
telephone and radio duties in order to provide backup to embassy
Radio/Telephone technician.
Skills and Abilities: As the primary responder to computer service/Help Desk
requests, applicant should have ability to provide good customer service in a
timely fashion. Applicant needs the ability to provide entry-level hardware and
software training to non-technical employees and to develop training courses
and materials, as needed. Applicant must be detail-oriented and enjoy working
with people in a supporting role. Must be able to work independently and demonstrate
initiative.
SELECTION PROCESS
When fully qualified, US Citizen Eligible Family Members (USEFMs) and US Veterans are given preference. Therefore, it is essential that the candidate specifically address the required qualifications above in the application.
ADDITIONAL SELECTION CRITERIA
When fully qualified, US Citizen Eligible Family Members (USEFMs) and US Veterans are given preference. Therefore, it is essential that the candidate specifically address the required qualifications above in the application.
ADDITIONAL SELECTION CRITERIA
Management will consider
nepotism/conflict of interest, budget, and residency status in determining
successful candidacy.
TO APPLY
Interested candidates for this position must submit the following for consideration of the application:
Interested candidates for this position must submit the following for consideration of the application:
Universal Application for Employment
as a Locally Employed Staff or Family Member (DS-174). A hard copy of the
application form (DS-174) is also available at the American Embassy, gate
3; or
A combination of both; i.e. Sections 1
-24 of the UAE along with a listing of the applicant’s work experience attached
as a separate sheet; or
A current resume or curriculum vitae
that provides the same information found on the UAE (see
section 3A below for more information); plus
Candidates who claim US Veterans
preference must provide a copy of their Form DD-214 with their application.
Candidates who claim conditional US Veterans preference must submit
documentation confirming eligibility for a conditional preference in hiring
with their application.
Any other documentation (e.g., essays,
certificates, awards) that addresses the qualification requirements of the
position as listed above.
3A. If an applicant is submitting a
resume or curriculum vitae, s/he must provide the following information equal to
what is found on the UAE.
Failure to do so will result in an incomplete application.
Failure to do so will result in an incomplete application.
A. Position Title
B. Position Grade
C. Vacancy Announcement Number (if known)
D. Dates Available for Work
E. First, Middle, & Last Names as well as any other names used
F. Date and Place of Birth
G. Current Address, Day, Evening, and Cell phone numbers
H. U.S. Citizenship Status (Yes or No) & status of permanent U.S. Resident (Yes or No; if yes, provide number)
I. U.S. Social Security Number and/or Identification Number
J. Eligibility to work in the country (Yes or No)
K. Special Accommodations the Mission needs to provide
L. If applying for position that includes driving a U.S. Government vehicle, Driver’s License Class / Type
M. Days available to work
N. List any relatives or members of your household that work for the U.S. Government (include their Name, Relationship, & Agency, Position, Location)
O. U.S. Eligible Family Member and Veterans Hiring Preference
P. Education
Q. License, Skills, Training, Membership, & Recognition
R. Language Skills
S. Work Experience
T. References
B. Position Grade
C. Vacancy Announcement Number (if known)
D. Dates Available for Work
E. First, Middle, & Last Names as well as any other names used
F. Date and Place of Birth
G. Current Address, Day, Evening, and Cell phone numbers
H. U.S. Citizenship Status (Yes or No) & status of permanent U.S. Resident (Yes or No; if yes, provide number)
I. U.S. Social Security Number and/or Identification Number
J. Eligibility to work in the country (Yes or No)
K. Special Accommodations the Mission needs to provide
L. If applying for position that includes driving a U.S. Government vehicle, Driver’s License Class / Type
M. Days available to work
N. List any relatives or members of your household that work for the U.S. Government (include their Name, Relationship, & Agency, Position, Location)
O. U.S. Eligible Family Member and Veterans Hiring Preference
P. Education
Q. License, Skills, Training, Membership, & Recognition
R. Language Skills
S. Work Experience
T. References
SUBMIT APPLICATION TO
American Embassy
Human Resources Office
P.O. Box 9123
Dar es Salaam
POINT OF CONTACT
Telephone: 229 4000, Ext: 4137/4148/4233/4024
Fax: 2294726 or 2294970
American Embassy
Human Resources Office
P.O. Box 9123
Dar es Salaam
POINT OF CONTACT
Telephone: 229 4000, Ext: 4137/4148/4233/4024
Fax: 2294726 or 2294970
CLOSING DATE OF THE
POSITION: September 25, 2014